Get practical assistance for installation, syncing, backups, updates, migration and common Family Tree Maker technical problems.
Assistance with supported Family Tree Maker installation, initial setup and basic configuration.
Get Support →Guidance for common synchronization problems involving Family Tree Maker and supported online trees.
Get Support →Help understanding supported backup procedures, restoration and family tree data protection.
Get Support →Assistance with supported software updates, upgrades and installation-related issues.
Get Support →Guidance for moving genealogy information between supported files and formats.
Get Support →Help identifying common errors, crashes, configuration problems and other technical issues.
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Not every Family Tree Maker problem requires the same type of assistance.
Some issues can be handled through step-by-step instructions. Other situations may require more detailed troubleshooting or additional technical assistance.
Tell us what you're experiencing and we can explain the available support options.
Request SupportTell us what Family Tree Maker problem you're experiencing.
Provide your software version, operating system and relevant details.
Work through the appropriate troubleshooting or setup steps.
Understand the solution and the recommended next steps for your software.
Contact our support team and describe your issue.
Disclaimer: We are an independent third-party technical support provider and are not affiliated with or endorsed by Software MacKiev, Family Tree Maker, Ancestry or other brands mentioned on this website.