ABOUT OUR SUPPORT

Independent Family Tree Maker Technical Support

Practical online assistance for users experiencing installation, syncing, backup, update and other common genealogy software issues.

OUR APPROACH

Helping You Protect The Family History You've Built

Family history research can represent years of work. Your family tree may contain names, dates, photographs, documents, research notes and other valuable information.

When software problems occur, it can be difficult to know where to start. Our goal is to provide practical technical guidance for common Family Tree Maker problems.

Whether you are setting up the software, experiencing a synchronization problem, working with a backup or trying to understand an update, we can help you identify the appropriate next steps.

Clear Guidance

Technical problems can be confusing. We aim to explain troubleshooting steps in straightforward language.

Practical Assistance

We focus on useful setup, configuration and troubleshooting guidance for supported issues.

Family History Focused

We understand that genealogy data can represent years of research and memories.

WHAT WE SUPPORT

Common Family Tree Maker Support Topics

Our support resources focus on common technical problems that can affect genealogy software users.

01 — INSTALLATION

Installation & Setup

Get guidance with supported Family Tree Maker installation, setup and basic configuration.

Installation guidance
Setup assistance
Basic configuration

02 — SYNCHRONIZATION

Family Tree Maker Sync Assistance

Synchronization problems can prevent information from moving correctly between supported services.

We can help you understand common synchronization issues and available troubleshooting steps.

Independent Support Provider

We are an independent third-party technical support provider and are not affiliated with, endorsed by, or officially connected with Software MacKiev, Family Tree Maker, Ancestry, RootsMagic or other brands mentioned on this website.

All trademarks, service marks and company names are the property of their respective owners. Brand names are used for identification and reference purposes.

NEED ASSISTANCE?

Tell Us About Your Family Tree Maker Problem

Send us information about your software version, operating system and the problem you're experiencing.

Contact Support

Disclaimer: Family Tree Maker Support Live is an independent third-party technical support provider and is not affiliated with or endorsed by Software MacKiev, Family Tree Maker, Ancestry or other brands mentioned.