Family Tree Maker Support
When You Need It.
Need help with Family Tree Maker installation, syncing, backups, updates, migration or technical issues? Get practical step-by-step assistance for common genealogy software problems.
Installation Help
Guidance with supported Family Tree Maker setup.
Sync Assistance
Help with common syncing and connection issues.
Backup Support
Guidance with backup and restoration problems.
Online Assistance
Convenient technical assistance online.
Practical Family Tree Maker Support
Software problems can interrupt years of genealogy research. Our goal is to help you understand the problem and find the appropriate next step.
Diagnose
Identify common causes of installation, syncing, backup and configuration problems.
Troubleshoot
Work through practical troubleshooting steps for supported Family Tree Maker issues.
Guide
Receive clear explanations so you understand the recommended solution.
Family Tree Maker Support For Common Problems
From setup and synchronization to backup and updates, explore the types of technical assistance available.
Installation & Setup
Assistance with supported Family Tree Maker installation, setup and basic configuration.
Learn More →Syncing Assistance
Guidance with common Family Tree Maker and Ancestry synchronization problems.
Learn More →Backup & Recovery
Guidance for supported backup creation, restoration and genealogy data protection.
Learn More →Updates & Upgrades
Help understanding supported software updates, upgrades and installation issues.
Learn More →Data Migration
Assistance with moving genealogy information between supported files and formats.
Learn More →Technical Troubleshooting
Help identifying common errors, crashes, configuration and usability problems.
Learn More →Help Protect The Family History You've Built
We understand that genealogy data can represent years of research, documents, photographs and memories.
Get Help Without Visiting A Service Center
Many software problems can be investigated through online instructions and troubleshooting guidance.
If additional assistance is appropriate, our team can explain the available support process before proceeding.
Request Support
Family Tree Maker 2024 Support
Family Tree Maker 2024 includes tools for family tree research, synchronization, reporting, photographs and genealogy data management.
Visit our dedicated FTM 2024 guide to learn more about features, upgrades and common support topics.
Explore FTM 2024
Technical Problems Explained Clearly
Genealogy software issues can be confusing. We aim to explain technical problems using clear and straightforward language.
Tell us what you're experiencing and we'll help you understand the available troubleshooting options.
Talk To Support
Tell Us What Family Tree Maker Problem You're Having
Describe your issue and let us know your Family Tree Maker version and operating system.
Frequently Asked Questions
Find answers to common questions about Family Tree Maker support.
Can you help with Family Tree Maker installation?
Yes. We can provide guidance for supported installation, setup and configuration issues.
Can you help with Ancestry syncing?
We can provide troubleshooting guidance for common Family Tree Maker synchronization problems.
Can you help restore a Family Tree Maker backup?
We can provide guidance for supported backup and restoration procedures.
Does Family Tree Maker work on Mac?
Family Tree Maker has versions for supported Mac and Windows environments. Contact us with your version and operating system for assistance.
Can you help with Family Tree Maker 2024?
Yes. Our support resources cover common FTM 2024 installation, update, configuration and troubleshooting topics.
How do I contact support?
Visit our Live Support page and submit the support request form or use the available contact options.
Ready To Get Help With Family Tree Maker?
Send us your support request and tell us what you're experiencing.
Disclaimer: Family Tree Maker Support Live is an independent third-party technical support provider. We are not affiliated with, endorsed by, or officially connected with Software MacKiev, Family Tree Maker, Ancestry, RootsMagic or any other brand mentioned on this website. All trademarks and brand names belong to their respective owners and are used for identification and reference purposes only.